Many customers have expressed misunderstanding of the voucher redemption process or what exactly it is they have bought from Living Social. The below guide serves to act as a step-by-step walk through to getting your deal to your doorstep as fast as possible.
Didn’t receive your voucher email?
Call support at (202) 400-2100 or visit https://help.livingsocial.com/
Complete Process From Start to Finish
Purchase a voucher from LivingSocial
Receive email containing voucher code. Important: Your voucher is formatted with the prefix LS followed by 6-9 digits (LS######). Please don’t get this confused with your order ID or you will not be able to apply your 100% discount
Apply voucher in supplied coupon box directly under your cart contents. Creating 100% discount + optional free shipping speed.
Continue to checkout page to fill out your address details & select preferred shipping method / speed
Finalize order and track its progress to your address (depending on shipment method chosen)
What have I purchased from LivingSocial?
LivingSocial sells ‘vouchers’ that are then redeemable on our online store at https://nexgenbiolabs.com/
Applying a voucher will create a 100% discount for the related item(s) and quantity you have selected and purchased. The voucher also enables an optional ‘Free Shipping’ method for US based shipping addresses.
Note: You aren’t required to use the free shipping method. A slight majority of customers prefer to upgrade their shipping speed to get started with their new product as soon as possible & enable deliver tracking functionality via USPS or UPS courier services.
You then complete your order by providing the billing/shipping address on our checkout page and submitting your order.
If more relevant to NexgenBiolabs, please fill out the contact form below including as much detail as possible including order id or your LS###### formatted voucher to allow us an expedited customer support experience.