Returns & Refunds (Originating from NexgenBiolabs.com)
NexGen stands by every product we sell and we want you to be completely satisfied with the purchase you make. We will accept returns on any item within 30 days of the date of purchase for a full refund less the original shipping and handling. This applies only to end user customers; it does not apply to wholesale purchases or business to business transactions.
To return any Nexgen product please see the instructions below and fill out the form to get started:
1) Return Address & Process:
To start a refund / return of a defective or ineffective product, please return mail your order to the address below, than complete the contact form to let us know about your situation. Please include as much relevant information as possible such as reason for return, tracking number for shipment, etc…
3915 W Armitage Ave Chicago, IL 60647
2) Groupon Customers:
Groupon has featured some of Nexgen’s more popular products over the last year and we receive emails occasionally from customers wishing to return/refund a groupon deal.
For purchases originating from Groupon please get in touch with Groupon Support at:
3) LivingSocial Customers:
Similarly the coupon and deals site LivingSocial.com has featured many Nexgen products over the last few months. Questions regarding refunds, returns and purchases made through the livingsocial.com deals platform should be directed to LivingSocial support at: